Stop Operational Drift.
Keep Standards Sharp.
CaterExperience is the Facility-Manager-led improvement system for workplace catering. Quarterly Improvement Cycle Reviews (ICR) turn gaps into actions — so performance stays stable or improves, instead of slowly degrading.
Measure. Improve. Repeat.
Performance rarely improves by itself.
Over time, standards drift. Small shortcuts become normal. Ownership becomes unclear. Unless the Facility Manager actively steers improvement, the operation tends to get less sharp — not better. CaterExperience prevents that drift with a simple, repeatable improvement loop.
A Steering Mechanism, Not Just a Dashboard
CaterExperience converts soft experience into measurable points, actions, and accountability — built for Facility Managers.
Guided Quarterly ICR (Improvement Cycle Review)
An extensive, pre-built questionnaire completed by the local catering responsible. Quarterly cadence gives teams time to actually implement corrections.
FM-Configurable Scope
Switch evaluation points on or off to match each site’s context, maturity, and priorities — tailor the check without rebuilding the system.
Experience Scorecard
One headline Experience Score plus a small set of sub-scores, risk flags, and clear “what this means” explanations.
Timed & Untimed Actions
Every gap becomes a concrete action with a suggested owner. Timed actions carry a due date before the next evaluation; untimed ones stay visible without pressure.
Aloha Happy Grade (Lite & Full)
A broader workplace-happiness indicator with tiered data confidence — AHG Lite uses easy monthly figures; AHG Full adds deeper H&S and spend data for benchmarking.
Boardroom-Ready Reports
Export a clear scorecard and action plan to steer the operation, align stakeholders, and justify budget decisions.
The Improvement Loop
A simple, repeatable cycle that creates focus, ownership, and follow-through — quarter after quarter.
Trigger
A recurring quarterly Improvement Cycle Review (ICR) by the local catering responsible, on the schedule the FM sets.
Detect
The scorecard highlights negative points and missing practices against clear standards.
Correct
Every gap becomes a timed or untimed action to complete before the next evaluation.
Prove
Track the score over time and export a report to steer decisions and justify budget.
About the Founder
Willem De Cock started his career in hotel management and spent 15 years working in five-star hotels around the world. After that, he moved into workplace catering, where he managed one of Belgium’s flagship contracts and later became trend watcher and internal consultant for two of the country’s leading caterers.
For the last three years, Willem has been advising companies as an independent consultant and developing ALOHA CaterInsight. The platform brings together everything he learned in high-end hospitality and large-scale catering: giving Facility and Workplace managers clear data, KPIs, and insights to manage catering with both operational excellence and a strong customer experience focus.
“The right catering solution doesn’t happen by chance — it happens by design and by taking the right data-driven decisions.”
Willem De Cock
Founder, ALOHA Consultancy
Insights & Resources
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Fresh thinking on catering operations, flow, and data — published on the ALOHA Consultancy blog.
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Why the Freeflow Was Doomed From the Beginning
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